These Terms and Conditions govern the use of the ZAO Essence of Nature Australia website (Website). Please read these Terms and Conditions and Privacy Policy carefully before using the Website.

By using the Website you are accepting and agreeing to these Terms and Conditions. You must not use the Website if you do not agree to these Terms and Conditions.

ZAO Essence of Nature Australia (“we”, “us”, “our” or “ZAO”) reserves the right to change these Terms and Conditions at any time without notifying you. 

It is your responsibility to regularly check these Terms and Conditions for any changes. Continued use of the Website will be taken as your acceptance of those changes. The Website and its content are provided for your personal use only and must not be used for any public or commercial purpose.

These Terms and Conditions are governed by the laws of Australia.

When you access the Website, you may create an online account with us or place an order. In either case, it is very important that any personal details you provide are complete, true, and up to date.

Please let us know if your personal details change or are recorded incorrectly and we will promptly update them.

If you create an online account with us, you will need to create a password to access your online account. Your password must be unique and kept secure and private at all times. Please let us know immediately if you believe or suspect there to have been a breach of security or any unauthorised use of your account. 

• All our prices are in Australian Dollars (AUD) and are inclusive of GST where applicable,

• All prices quoted on our website exclude the shipping costs.

• We offer flat shipping rates and FREE standard shipping for order over $75+:

 

Order under $75

Order over $75

Standard Shipping

$9.95

FREE

Express Shipping

$13.90

$3.95

 

• Placing an order with ZAO Essence of Nature Australia means that you have read and accepted our Terms & Conditions.

• When you submit an order on the Website, this constitutes your legally binding offer to purchase merchandise.

• You can pay using Visa, MasterCard, American Express, Paypal, Google pay, Apple pay, Shop pay through our secured and trusted checkout,

• If we accept your order, you will be sent an Order Confirmation email specific to your purchase. If we do not accept your order we will notify you via email. All orders are subject to Zao Essence of Nature's approval and the availability of merchandise. ZAO may place a limit on the quantity of merchandise that can be ordered on the Website.

• We may at our sole discretion cancel your order any time prior to shipping, for example, if the merchandise ordered becomes unavailable. We will promptly refund the full purchase price of that order to you.

• You must provide complete, true, and up to date payment and billing details.

• When you place an order on the Website, you authorise ZAO to deduct payments from the credit card you provide.

• You must be the authorised holder of the credit card or be authorised to use the credit card in order to have payment details authorised and processed.

• ZAO can refuse to authorise and process an order if, in our absolute discretion, we believe this is necessary. ZAO may request credit, anti-fraud, and identity checks if we believe this is necessary.

•  If ZAO cannot charge payment to your credit card or if a payment is declined or returned for any reason, ZAO may in our absolute discretion suspend or cancel your order.

• If ZAO is charged a fee for processing your credit card by your bank or financial institution, you will be liable for these charges. ZAO will notify you of these charges if they apply.

•  While ZAO takes all reasonable steps to ensure your personal information remains secure, it is impossible for ZAO to completely guarantee that the transmission of data over the Internet will be totally secure at all times.

• Once your order is approved you will receive an Order Confirmation email.

• Delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control or may vary depending in your destination,

• Express shipping orders must be placed before 11:00am AEST for same day dispatch

• Order placed after 03:00pm AEST will be processed the next business day.

• Your order won’t be processed or dispatched on weekends or Australian public holidays.

• Delivery times exclude the dispatch day.

• Once your order has been dispatched, you will be issued with a tracking number allowing you to follow the delivery progress,

• Please ensure you give the full and correct shipping address to avoid re-delivery fees,

• Your order will be delivered via Australia Post or a registered Courrier. Once dispatched your parcel is strictly bound by the carrier’s delivery time and terms.

• During promotional periods, please expect a delay in standard shipping times.

• If you need further status updates please follow the information ad contact shipping carrier provided in your emails.

• Non-delivery must be reported immediately (within 48 hours maximum),

• It is the Client’s responsibility to check the order upon its receipt. Any discrepancies/damage must be emailed with evidence photography and order number within 48 hours of delivery

Australian law, including the Australian Consumer Law, provides you with certain rights in respect of your order that cannot be excluded by these Terms and Conditions, including that your products must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the products will correspond with any relevant description.

Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law, including the Australian Consumer Law, which cannot by law be excluded, restricted or modified.

The Website, its content, layout and design together with any trade mark, name, logo, photograph, image, code, text, data, graphic, software or other identifying mark appearing on the Website (Website IP), may only be used for your personal reference, and may not otherwise be copied, reproduced, used, stored, published, altered, licensed, downloaded or transmitted in any form or by any other means in whole or part, without the prior written consent of ZAO Essence of Natyure Australia.

The Website IP is the property of ZAO Essence of Nature Australia. Nothing on the Website or in these Terms and Conditions should be construed as conferring a license or right to use the Website IP unless the prior written consent of ZAO has been obtained.

• The Website may contain a link or pointer to an Internet website operated by a third party.

• These links are provided for your information and convenience only, and the inclusion of a link does not constitute an endorsement by ZAO of a third-party website.

• ZAO makes no representation in relation to and is not responsible for the content, products, services, or security of any website operated by a third party. You link to the website of a third party at your own risk.

• ZAO is not responsible for any loss or damage deriving from the use, content, products, services, or security of a website operated by a third party.

• ZAO is not bound by any dealing that you may enter into with a third party. The terms and conditions of a third party website govern any dealing you may have with that third party. If there is any inconsistency between these Terms and Conditions and the terms and conditions of a third-party website, these Terms and Conditions will apply.

• You should also be aware that a third party may collect your personal information via its website. A third party is governed by its own privacy policies and practices, not ZAO's Privacy Policy and practices. ZAO makes no representation about, and is not liable for, the privacy policies and practices of a third party.

• ZAO encourages you to learn about the privacy practices and policies of a third party before linking to its website and/or providing personal information pursuant to the use of that website.

• Use of the Website is on an “as is” and “as available” basis. Use of the Website is at your own risk.

• ZAO does not warrant or guarantee that the Website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free.

• To the maximum extent permitted by the law, ZAO is not liable for any error or omission in the information on the Website.

• ZAO may modify, discontinue, interrupt, suspend or limit the use of the Website at any time when we believe it is reasonably necessary to do so. To the maximum extent permitted by the law, ZAO is not liable for any modification, discontinuance, interruption, suspension or other limitation of the Website.

• Any material downloaded or otherwise obtained through the Website is done so at your own risk and discretion. ZAO is not responsible in any way for any damage to your computer or network that may result.

• ZAO expressly disclaims all representations and warranties of any kind contained on the Website, unless otherwise stated.

• ZAO is not liable for any loss, damage, cost, expense, liability, action, claim, judgment or penalty whatsoever arising directly or indirectly as a result of or in connection with:

    • your use of the Website;
    • your inability to use the Website for whatever reason;
    • the deletion, correction, destruction, damage, loss or failure to store or retain information;
    • any unauthorised access to the Website;
    • the transmission of any virus onto your computer;
    • the unauthorised alteration of data or transmissions;
    • any other matter relating to the ZAO Essence of Nature website; and
    • any breach of these Terms and Conditions by you.

You agree to indemnify and hold ZAO harmless against any loss, damage, cost, expense, liability, action, claim, judgment or penalty suffered by ZAO arising directly or indirectly as a result of or in connection with:

  • a breach of these Terms and Conditions by you;
  • your access to or use of the Website; or
  • a breach of Australian and/or International intellectual property laws by you.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder of the Terms and Conditions will continue to app

• All refund rights under Australian law apply. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

• You are entitled to a replacement or refund for a major failure and are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or a store credit note.

• You can choose between an exchange or store credit note where goods are faulty, wrongly described. Retain your receipt for proof of purchase.

• All refund rights under Australian law apply. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

• In the unlikely event that we supply faulty or damaged goods, You will have the choice between an exchange or a credit store of the value of the faulty or damaged goods, if and only if the products have been purchased directly on our website, www.zaoessenceofnature.com.au and you notified us by email to customerservice@zaoessenceofnature.com.au within 2 days from date of reception of the products at your address.

• For a return, please contact our Customer Service Team on customerservice@zaoessenceofnature.com.au. Please attach a printed copy of the original receipt of purchase and a brief explanation detailing the reason for your return. You will then be contacted by a ZAO staff member.

• When returning an item or items, all parts, label and organic cloth pouch must be in their original unopened packaging in order to be eligible for a refund. For hygienic reasons, cosmetic products cannot be returned once opened.

• If your return is approved, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery.  ZAO takes no responsibility for missing incoming deliveries without proof of delivery.

• Before receiving any form of reimbursement or credit note, you will be responsible until the reception of the products at our warehouse.

• If you are returning an item pursuant to our change of mind policy, you are responsible for all shipping and handling costs including return postage.

• Only products purchased online from www.zaoessenceofnature.com.au are eligible for return or exchange.

• Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.

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